Last updated: 15 May 2024
These Terms and Conditions ("Terms") govern the use of the website operated by Tojuse and the provision of our advertising creative services. By accessing this website or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our services.
This website is operated by Tojuse ("Tojuse", "we", "us" or "our"), a business providing the creation of advertising creatives, registered and operating in the United Kingdom.
Any notice, complaint, or enquiry regarding these Terms should be directed to the contact details above.
Orders for advertising creative services may be placed through our website, by email, or by telephone. An order constitutes an offer by the client to purchase services on these Terms. No contract exists between Tojuse and the client until we send a written confirmation of acceptance, whether by email or through a confirmation page on our website.
We reserve the right to decline any order at our discretion, including where the requested work falls outside our capacity, conflicts with our policies, or where we are unable to verify the requester's details.
Once confirmed, the order details (scope of work, deliverables, timeline, and price) form part of the binding agreement between the parties. Any changes to the brief after confirmation may result in a revised quotation and timeline.
All prices are quoted in pounds sterling (GBP) and, unless stated otherwise, are exclusive of applicable VAT, which will be added where required by law.
Payment terms will be specified in the order confirmation or invoice. Unless agreed otherwise in writing, payment is due prior to commencement of work or in the instalments set out in the quotation. We accept payment by the methods indicated at checkout or in the invoice.
The price quoted covers the specific deliverables described in the order confirmation, such as the agreed number of creative concepts, formats, and revision rounds. Any additional work, extra revisions beyond the agreed number, or new deliverables requested outside the original brief will be quoted and charged separately.
We reserve the right to suspend work on any order where payment is overdue, until the outstanding amount is settled.
If you wish to cancel an order, please contact us as soon as possible at [email protected]. Where work has already commenced, we reserve the right to charge for the proportion of services completed up to the point of cancellation.
Where our services qualify as a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers may have a statutory right to cancel within 14 days of order confirmation, unless the service has already been fully performed with the consumer's prior express consent and acknowledgement that the cancellation right would be lost.
If you are dissatisfied with any aspect of our services, please raise the matter with us directly at [email protected], providing your order details and a description of the issue. We aim to acknowledge complaints within 5 business days and to resolve them promptly and fairly.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under the law of England and Wales, Scotland, or Northern Ireland as applicable.
Subject to the above, Tojuse shall not be liable for any indirect, incidental, or consequential loss, including loss of profits, business, or goodwill, arising from the use of our services or website. Our total liability arising out of or in connection with any order shall not exceed the total amount paid by the client for that order.
We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including third-party platform outages or client delays in providing necessary materials or approvals.
This website sets a single cookie, consent_mode, which stores your cookie consent preference for a period of one year. No other cookies are set by this website. We do not use analytics tools, tracking pixels, or third-party scripts such as those associated with search engines or social platforms.
Advertising measurement, where applicable, runs only after you have given consent and is limited to the confirmation page following an order. No such measurement occurs elsewhere on the site or without your prior consent.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect, use, and protect personal data, please refer to our Privacy Policy. Any concerns regarding data protection may be raised with us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, without prejudice to any mandatory consumer protections applicable in the client's place of residence.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be published on this page with a revised "Last updated" date. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.
For any questions regarding these Terms and Conditions, please contact us: